BUONA Restaurants and Catering
HQ: Berwyn, IL
Restaurant Type: Fast Casual
Package: AppSuite Cloud CRM program with Maitre'D POS integration
Support Plan: Custom
Other Services: Data conversion for Gift Cards and Loyalty program data
Upgrade and enhance the My Buona program to increase market competitiveness, streamline operations, and add new services such as integrated mobile/web ordering and in store kiosk ordering to increase revenue and improve guest satisfaction.
Phase 1 of a 3 phase implementation is now complete and running smoothly. All current locations, customers, and loyalty and rewards functions are now running on the AppSuite Cloud CRM platform. Phase 2 and 3 are in progress and planned for release over the next few months to add mobile, web, and in store kiosk ordering.
AppSuite's Cloud CRM program is working fantastic!Dominic Fallara, AppSuite's Cloud CRM program and the AppSuite support team are exceeding expectations. We are delighted to be partnering with such a quality team and using their world-class CRM program to strategically enhance our My Buona program!
Popeye's of Lake Geneva
Brands: Popeye's of Lake Geneva
HQ: Lake Geneva, Wisconsin
Restaurant Type: Casual Dining
Package: Micros Integrated Mobile Loyalty & Rewards
Support Plan: Gold
Other Services: Gift Cards, Loyalty Cards
Popeye’s has been in business for over 40 years and is a very high volume restaurant seating over 700 at peak periods and deploying 22 Micros workstations. Popeye's upgraded from the Micros 9700 platform to a new Micros 3700 RES Platform. In conjunction with the POS upgrade Popeye's wanted to offer a new mobile loyalty & rewards CRM program that was integrated to their new Micros POS. The objective was to increase overall sales via building a larger and more loyal following of local patrons.
AppSuite Implemented it’s Cloud CRM solution. All existing gift cards and 16,000 current users from their existing Fishbowl system were migrated to the new AppSuite CRM system. A branded mobile app for Android and IOS was launched. The Popeye's staff was trained and customer is now using the AppSuite multi-channel 1-1 marketing engine for all customer communications. The implementation went very smoothly. Popeye’s has now moved from mailing customer cards to using AppSuite’s multi-channel marketing engine to deliver automated communications and offers via the AppSuite 1-1 marketing engine
Easier to care for our customers!Michael Anagnos, principal at Popeye’s stated, “we couldn’t be more pleased with how smooth the transition went and how much easier it is now to care and market to our customers. AppSuite has been a great partner!”
HQ: Chicago, Illinois
Restaurant Type: Casual Breakfast Dining
Package: Micros Integrated multi-location loyalty & rewards
Support Plan: Gold
Other Services: Gift Cards, Loyalty Cards, Micros 3700 Integration
Customer was unhappy with the limitations of their current Micros iCare loyalty program and the lack of a more comprehensive easy to use solution that offered a branded mobile app and a “cardless” approach to customer loyalty.
AppSuite Implemented it’s Cloud CRM solution. All existing gift and loyalty data was migrated to the new system. A branded mobile app for Android and IOS was launched. Staff was trained and Eggsperience is now using the AppSuite multi-channel 1-1 marketing engine for all customer communications.
The implementation went flawlessly. Eggsperience is very pleased with both Micros/Oracle and AppSuite's Next Generation CRM program!
Power and Flexibility to expand!Nick Sakoufakis, principal at Eggsperience stated, “we now have the power and flexibility we need with the AppSuite CRM program to continue to expand our restaurant chain and care for customers.”
Gulf Coast Connoisseur Club
Brands: Michael's On East, Michael's Events & Catering, Michael's Wine Cellar, Admiral Travel International
HQ: Sarasota, Florida
Restaurant Type: Multi-Concept Loyalty Group
Package: Multi-Concept Loyalty App
Support Plan: Gold
Other Services: Loyalty & Rewards, Website Access, Gift Cards, Loyalty Cards, Mobile Marketing
The leadership of the GCCC turned to AppSuite to build a customized app due to the company’s specialization serving the food and beverage industry by providing advanced features such as loyalty, branding and advanced customer care.
The Gulf Coast Connoisseur Club (GCCC) currently includes Admiral Travel International, Michael’s On East, Michael’s Events & Catering and Michael’s Wine Cellar. The popular program boasts more than 12,000 members who accumulate points and earn rewards with participating GCCC venues. Members are now able to check their current and lifetime point balance via the new mobile app, plus track their advancement to higher membership status levels as they earn their way from Bronze to Silver, Gold and Platinum where they will receive superior rewards and benefits. Additional features include the opportunity to make reservations at Michael’s On East, view travel tips and last-minute travel incentives from Admiral Travel, and engage with each business on social media networks within the app.
Phil Mancini, Co-Proprietor of Michael’s On East and Co-Founder of the GCCC“As independent businesses, our GCCC partners share the philosophy of knowing our guests personally and catering to their specific needs to exceed expectations everyday. This new app allow us to fulfill a new type of customer service via a digital platform. I have been wary of technology in the past, but I love having all my rewards on my phone today,” Mancini laughs. “I’m thrilled with this easy-to-use, meaningful platform Appsuite created to benefit our most loyal guests.”
HQ: Sycamore, Illinois
Restaurant Type: Casual Dining Sports Bar
Package: Single Unit Loyalty App
Support Plan: Gold
Other Services: Gift Cards, Loyalty Cards, Mobile Ordering, Automated Loyalty Processing via credit card network, mobile marketing, mobile offers, event management
Implemented a 360° marketing solution that informs and engages customers, incents and rewards customers to dine more frequently, and provides customers value added services making it easy to do business with Hobnobbers.
Since opening, Hobnobbers has enjoyed robust customer traffic and a very enthusiastic response from its new patrons. The mobile app and loyalty and rewards program has been a huge hit and a major factor in the success of this new restaurant