Success Stories

Big Time Restaurant Group

Brands: 5
Locations: 9
HQ: West Palm Beach, FL
Restaurant Type: Casual

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Appsuite Services

Package: Loyalty App for each Concept
Support Plan: Customer Service
Other Services: Take out and product sales

Objective

Grow revenues by building a comprehensive database of patrons and turning them into loyal customers by keeping them informed, excited about events and specials causing customers to visit more frequently.

Results

Since their launch Big Time’s Apps have seen a continual growth in app adoption by their patrons. Customers love the app and the Big Time group is actively engaged in using all of the powerful features to, inform, support, and grow their customer base.

Todd Herbst, Partner, Big Time Restaurant Group

"AppSuite’s Branded Apps and support services have been a great asset to our team in brand building and growing our overall business”

The Tap Room

Brands: 1
Locations: 1
HQ: Patchogue, NY
Restaurant Type: Sports Bar & Casual Dining

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Appsuite Services

Package: Loyalty App
Support Plan: Customer Self Service
Other Services: Reservations, Social Media, Directions

Objective

The Tap Room launched in 2011 and their Branded App is a key component of an integrated communications and customer care strategy to steadily build a loyal base of customers.

Results

Since their launch in 2011 the Tap Room has seen great success and had a huge following both on social media and with the AppSuite App. The restaurant has successfully adopted a plan to both continually promote the app and use it to promote specials and events especially during Baseball season.

James Bonanno, Owner, Tap Room

"We have be very happy with the quality and ease of use of our app, we would highly recommend the AppSuite solution to other restaurants looking to grow their business!”