The AppSuite Micros POS plug-in allows for seamless integration between your Micros point of sale workstation and your AppSuite CRM “Customer Relationship Management” program.  Our solution allows you to quickly sign up guests, administer their account, apply offers or rewards, and manage your entire gift card program.

Micros Integrated Ordering

Ordering for Takeout & Delivery Services

  • Mobile app or Web ordering direct to kitchen

  • Ecommerce enabled for credit card processing

  • Menu synchronization with POS

  • Loyalty & Rewards integrated

  • Requires Transaction Services License from Micros/Oracle

Note: Not available on Simphony 2.7 or above

Technical Design of our Micros Plug-In

Our Micros plug-in uses a native SIM “System Information Module” connection to the Micros POS platform.  This approach provides for both a secure and reliable connection to your Micros POS.  Hers is a diagram that illustrates how the solution works.

 

Screen Shot 2015-06-02 at 11.48.13 AM

Supported features of our Micros POS plug-in

  • Member management

    • Member Creation

    • Member edit

    • Member Lookup

    • Print member status

    • Add or remove loyalty card to member account

    • Redeem/void rewards/offers

  • Gift card mgmt.

    • Lookup/create card

    • Add/redeem value

    • Void transaction & Deactivate card

  • Transaction management (point issuance and analytics)

    • Send check details

    • End of day batch of all transactions

Micros Supported POS Platforms

  • Micros 3700 4.1 or above with all service packs

  • Micros 9700 2.8 or above with all service packs

  • Simphony 1.x

  • Simphony 2.x

Micros POS Training Videos

 

Micros plug-in implementation requirements

AppSuite Micros SIM installation Terms & Conditions

This is a per-Site Installation.   A “Site” is defined as a physical location that has a Micros POS installation.  Each Site may differ from the next and thus the following terms and conditions apply individually to each site AppSuite has contract to provide our AppSuite Micros SIM integration for.

All installation services will be done remotely, during normal business hours. After hours installation will require additional charges.

Installation of the AppSuite Micros SIM integration includes the following:

  • Installation of the AppSuite Micros Integration software
  • Configuration of the Micros database (up to 2 revenue centers for 9700). This will include:
    • Adding needed items to Tracking Groups,
    • Creating An AppSuite touchscreen with AppSuite keys and adding a key to the Payment or Function screen that will change to the AppSuite screen.
    • Adding AppSuite discounts
    • Adding the AppSuite Interface definition

NOTES:

  • If there is no room available in the Tracking groups, or if Crystal Report modifications are needed, then the site may need to contract with AppSuite or your Micros representative to make the changes as needed.
  • Installation does not include modifications to Crystal Report templates.
  • Installation at a 9700 site will include configuration in 2 revenue centers. Configuration of additional revenue centers will require additional charges.
  • Walk through of how to use the Application with a representative of the site.
  • A reliable high-speed internet connection is required. The connection must be available using Logmein, ShowMyPC, or another suitable tool that allows full remote control and file transfers to the Micros Server, and does not require the installer to purchase software. If firewall issues, or other restrictive tools, interfere with remote access, then additional charges may be required.
  • The Windows Administrator user and password must be provided.
  • The Micros Configurator (EMC on 9700 and Simphony) must be provided.
  • Software is distributed to the workstations using Micros CAL. If CAL is not properly configured, or if one or more workstations do not correctly update the AppSuite ISL files, then the client may need to contract AppSuite or Micros to correct the issue.
  • Firewalls, Anti-virus, Anti-spyware, and other similar software may interfere with this interface. Dealing with such problems may require additional charges, and may require that the Client disable such software or contract a suitable expert to solve the issue.
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